The Hive - Part One
That drone in the skull; an electronic bee on a war path, “any cook should be able to run the country” buzz, “any cook”. Eventually it stops and rests for ‘Good morning? May I please speak to Mr Anemone please?’ ‘This is Miss Japonica his partner speaking. How may I help you?’ ‘Good Morning Miss Japonica, would it be possible to speak to Mr Anemone please?’ ‘He’s not home, what is this about?’ ‘It’s just a call back from Shades Inc. here from the awnings department, my name is Ivy Ro…’ flat line. Bzzz… starts again.
I have to take off the headphones - that noise - the ears tight around my neck; collared that’s me. All the other bee-takers are making calls, ‘Good Morning,’ ‘Hello there’, ‘Mr Mugwort? Good morning…’ It’s a colony. It’s a fucking honey making colony. Shit, Henry is staring at me. Dog collar back on. Buzzing noise starts again. ‘Good Morning, Mr Madder? Good morning this is Ivy speaking from Shades Inc… from Shades Incorporated sir, we make garden awnings. No sir I did not know you are TPS registered. I’m sorry, you have a nice…’ flat line. Bzzz… it starts again. We’re all sitting at desks; our little hub: pen, paper, doodles, telephone, coffee (it’s free from the machine). Shit Henry is walking over, I haven’t booked anything this week, he’s going to tell me that, he’s going to tell me I need to start booking. Well I’m trying. I’m trying so hard. Shit, can’t lose, can’t let
‘Ivy, could I speak to you for a moment please.’ I bumble to the office. All the other worker bees are looking at me, I haven’t looked at anyone - I know they’re looking at me. ‘Ivy, I’ve noticed you haven’t booked any appointments this week. Now wait, I’m not mad, I just thought we could take this time to listen back to some of the calls you have made and see what we can do. Now, I’ve gone through a few and lighted these.
I listened to my preambles, I have a very nice voice I think, it’s tone is sweet, something I’d like to listen to when I’m about to fall asleep, different story though, more about, Ivy, it’s melodic for sure. ‘Now, Ivy, what do you think went wrong there?’ Don’t answer Ivy, it’s a trick question, he’s trying to smoke you out, don’t look at the floor look at him. That’s a lovely chequered tie, cheap shirt though, why does he have to use so much gel? He has lovely fluffy hair. ‘Well, let me answer, you’re using too many closed questions Ivy, you need to bait the customer in. Here try this, good morning may I please speak to the owner of the house.’ He waves his hand a little, he wants to include you, go on, play. ‘Good morning, this is Ivy Rose,’ ‘Good morning Miss Rose.’ Don’t tell him your engaged. ‘This is Henry Teasel calling from Shades Inc, how are you today?’ ‘I’m well thank you’. Now Ivy don’t give them a chance… This is a very quick survey Miss Rose that we’ve put out to all the clients we have registered on the Conservatory Blinds and Awnings data, don’t ask them if they want to take it, just do it.’ I nod my head, stop nodding Ivy, you look like a bitch. ‘May I ask, on average how many days a week do you use your garden?’ He’s waiting for you to reply. ‘Three I’d say, but it depends on the weather.’ ‘Of course Miss Rose British weather can be an awful nuisance. Only last week I was out in the garden with the children…’ Is he being hypothetical? How many does he have? He’s too young isn’t he? ‘My eldest is obsessed with football, pitch is ready, nets are hung on the posts and it starts pouring. Now Miss Rose I didn’t have to go inside.’ ‘No?’ ‘We carried on with our barbeque and the sun rejoined us at the ribs.’ Sun or Son? ‘A lot of people think that a garden awning is just for summer, but S.I. awnings are an automated, mounted shield from all the elements.’ Everyone thinks I’m getting the sack, I’m not, I’m being taught, he’s teaching you Ivy. ‘Once you’ve stabbed them with logic, stab them again and again until you get that appointment.’
‘Thank you Henry’. ‘You’re welcome Ivy, now remember, the customer doesn’t know that they want an awning yet, it’s our job to make them see otherwise. Don’t let them say yes or no, let them loosen themselves, a lot of them just like speaking to someone. ‘Yes Henry, thank you.’ Get back now Ivy, the buzzing awaits.
The board splits as Harry overtakes Greg on the bookings board. He’s so good, it’s his voice, it’s so subtle, it’s like taking a saga with Harry, I’d buy whatever he is selling. Get back to work.
‘Good Afternoon, may I please speak to Mr… Whor…tle…berry please?’ I’m actively make an effort not to laugh, that can’t be his real name can it? There’s only silence on the other end as the colony around me continue gathering honey, I mean money, for the blinds department. ‘Hello? Mr Whortleberry?’ Don’t laugh Ivy, whatever you do, now is not the time to laugh.
I’ve been calling people for over five months now, my job is simple, get the people to book a free no obligation consultation appointment; and I get ten quid commission on top. The moment you mention the word free, if you get that far, most become interested. I always wear a stupid grey skirt. You should wear black Ivy, it’s far more definite. I cannot begin to impress on you how much I worry for your position here. Ivy there’s plenty of larvae coming up who would gladly take your place and on your trot you go. Henry was nice earlier wasn’t he? He wants you to do well Ivy, he likes you. No he doesn’t… does he? You shouldn’t wear your hair back all the time, you should let it hang like the flowers in our garden, just bobbing Ivy. And that’s another thing, why do you always slouch? That’s better, straight back, you’re not a cook or cleaner No, I’m worse a fucking Why do you do that? Stop doing that, you’re better than
A voice breaks on the other end, and all I hear is crying, Mr Whortleberry? It’s a woman’s cry. Snot, snivels, I can see her tears streaming down her face, her massacre is running, ‘Mrs Whortleberry?’ The cry becomes distorted as the lady on the other end pushes her lips closer to the speaker, pumping sadness down the line. I feel really, We feel solemn. ‘Are you ok?’ Think of something better Ivy, of course she’s not ok. You should hang up now. ‘I’m sorry, I’ll call back another time.’ Dead line… bzzz… can’t start again. Go get a coffee, shit Henry is looking at me. Wait, he’s looked away, he’s gone red. Get a coffee. He’s definitely looking at you. Busy Bees. Henry’s looking at you Ivy. I know! You’re engaged.
The Hive - Part Two
Smoking is the only pleasure I have. The black honey inside the lungs trickles itself around my body, masturbates my vocal chords for a solid three minutes; next break and more cum. Everyone smokes here. It might as well be listed as part of the job criteria - at least for the sales team. My name is Ivy Rose and I hate my job.
Working at an outbound call centre is much like drowning yourself, except in the last moments you don’t swallow a tide of peace or feel a deep cleansing, you endure a prosaic hammer pummelling your skull as you watch the ants scoop away the inside. If you are a good ant you get a good commission, if you are like me and unable to meet targets you live in a constant state of unrest, because although this job is agonisingly mundane, it has the sterling mark embellished on the hammer head and you need it to strike as many times as possible. Tonight I was given my final warning - surely it’s the customers who should be getting their remonstrations? not me. Tonight a painful truth hit home; you’re not very good at much are you Ivy? I need the hammer to start levelling me, I need to be a pancake - a sweet, rich one.
It’s hard to make friends at a place like this, most stay the length of the may fly. The four people I trained with are long gone, their wings were clipped after a month. It’s because of the short space of time that those who remain, those who we listen to in training, those who we scrutinise and take notes about how to conduct our sales-pitch on the phone, become… Demi-Gods. Greg Fern manages the awnings department; fifty and settled for over four years. Silver hairs dart between his downy mop; he perspires profusely and smokes ardently. If you close your eyes and listen to him it’s more than likely that in three minutes you’ve signed up to one of his maintenance awning cleaning schemes. His tongue is slipperier than a dog - I should know. I worship Harry… Potter. For the first week, I couldn’t help but laugh and parried all sensibility to enjoy, if only for a week, the wizard ascending the appointment commission board. Harry has an acute face, and baby skin which I longed to stroke, just to feel what a new-born was like. Harry clinched the manager position at the Blinds department almost two years ago, long before my company birth. He hadn’t asked me out, he hadn’t kissed me at the Christmas party, he hadn’t wanted to grab a bite to eat with me, he didn’t smoke with me, he didn’t do anything with me. Treat someone like Pavlov’s dog and they won’t just shit on you, they’ll lash out and bite you. I just wish he’d have started experimenting on me sooner, bite him Ivy you know you want to, reacted to something… anything. My mind gouged out pieces of dialogue that I longed to use; but he never gave me a chance.
Potter jumped up to the top of the bookings board for the third time this week. ‘Blinds are easier to flog anyway,’ Greg retorted, unimpressed and determined to book another two appointments on his double shift, compiling the latest group data received from Gardeners United magazine 2011. The hot fresh data Greg devoured like chocolate cakes, he was one of only three who were allowed the newest information. If you were a drone like me, you were given contact details to a person who had once, in boredom filled out a questionnaire sheet on their flight abroad and left it on their seat which was then taken by the airline and flogged to my company. I didn’t’ care he worked in the opposite department, my hero was at the top and ahead of fat Greg. But why did he give me a written warning? Why after helping me so much with my pitch has he now wrapped a rope around my neck? My name is Ivy Rose and I need my job.
I decided that I had to have a word with Harry; unplugging myself from my machine I knocked on his door and sat down in his small office space. ‘Harry, I was wondering if you would please explain why you have given me a written warning?’ My voice quavered at the end. Weakness Ivy, don’t let him see that. The young man looked at me like he had been wounded, as though I had barged in with a spear and stuck it in his heart. I could hear Jennifer outside, stupid tart, god knows why Harry spent his New Years kiss on her, buzzing with her shrill voice, I was convinced that half her appointments came from customer capitulation rather than brilliance. Harry remained silent. ‘You see Harry, I really need to keep making money…’ ‘For your wedding?’ I tripped and fell smack on my face. He wants you Ivy. Why on earth didn’t he say something sooner? My fiancée is nice, but had I known about Harry even seen him before I had accepted the nice man’s proposal… I tried as best as I could to formulate a response but to no avail. In the silence that ensued we both scanned each other, up and down, it was worse than a price check at the supermarket. His eyes invaded Me - I liked it. I had to cross my legs, for conventional purposes only, I couldn’t have him thinking ‘Please I really need to keep the money coming in Harry, I live alone.’ Yes Harry I do. ‘Without the money I can’t afford the rent.’ His eyes continued his examination and I could feel a courage exuding from his skin that I had never seen before. ‘Ivy.’ ‘Yes?’ ‘Please, I mean, would you like to go for a drink with me now? And we can talk about your current state of employment I mean.’ Each word tunnelled out a new possibility for me and I felt brave.
‘Did you see the way they looked at us?’ ‘It was like the living passing through a morgue wasn’t it?’ I spoke with him for over an hour, talking about… shit knows now. Mindless nonsense; it was so refreshing. ‘Ivy I never meant to write you that statement, it was childish of me. I reacted stupidly against something you said and I should have accepted your generosity?’ What the hell was he talking about? ‘My invitation to your wedding?’ The curves on my face evaporated but then quickly returned. The wedding. ‘We haven’t booked a venue yet, even set a date.’ ‘No?’ ‘No’. His white teeth lit up from under his bow-like lips and glistened with enthusiasm… ‘But it will happen.’ His white rocks disappeared. ‘Ivy, please don’t take this the wrong way but you’re not very good at your job. Wait no, please let me finish, what I mean to say is that perhaps outbound calling isn’t for you?’ The sickly feeling that converges in your stomach when you see imminence on the horizon glaring at you started. ‘Perhaps a position in customer care might be better? I know Sally who is the team manager and she’s needing new staff, it’s not commission but it would be a much better rate than what you’re getting now.’ I didn’t know what to say. I had come to the end of my life with the awnings department and I could see a much brighter existence across the hall. ‘I don’t know what to say Harry… thank you. When can I do that?’ ‘As of next week? But I insist you take the next few days off, paid, and I’ll get Sally to get in touch. How does that sound?’. He smiled like a dowager leaving a saucer of milk for a stray. I wanted to suck it bone dry.
I come back to my phone hub and clear my desk. They all think you’re getting fired Ivy, silly ants, oh come on Ivy it’s not that bad, you’ll still see him every day, you can still check up on your hero’s score. Thank you Harry. Greg is still chomping away at his cake, dripping over his keyboard, insisting that everyone in the call centre should know that he is at the top of the bookings board by not three but four appointments. The glass door shuts behind me, the light from the electric fly killer greets me. I turn to see Harry looking through progress report papers and smiling, I can’t hear the humdrum voices anymore just a buzz: it levitates in front of me for a while; like the drunk who lives two streets down from me, and if spurned by a flying spider it darts to the light. I espy the remaining charred corpse of a bee at my feet, wince, and pick it up, I put it in my pocket, that will go nicely with your collection Ivy, and drive home for the last time a drone.
Copywright 2011 George Ide LLP Solicitors